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Help & Support

In order to process your request as quickly as possible, we have created short forms for you to fill out. Simply click on the corresponding field and complete the form. This way, you don't have to compose a separate email, and we can resolve your issue more quickly.

Return & Exchange

If you want to return or exchange your Rim-watch, please fill out the requested information on the return page. Please note that you can't return or exchange a custom-made watch.

Where is my Order?

If you have questions about the delivery of your order, please check it first using your tracking ID.


If you need the repair service, please choose 'Repair' on the return page, and we will repair your Rim Watch. Make sure that you describe it correctly.

Incorrect Product

If you received the wrong product, please send it back on the return page and choose the right reason.

Questions to any Product?

If you have any questions about any of our products, please read the FAQs or contact us for specific inquiries. We are here to assist you.


If you want to give us feedback, feel free to fill out the form.


Feel free to write us an email at [email protected]