Cancellation Policy

Cancellation Policy

Cancellation Policy

Table of Contents

We want you to be fully satisfied with your purchase. Should this not be the case, you have the option to withdraw from the contract within 14 days without providing any reasons. Below you will find all the necessary information to handle the withdrawal and the return of your goods.

Withdrawal Period

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If you have ordered several goods within one order and the goods are delivered separately, the withdrawal period starts from the day on which you or a third party, who is not the carrier, has taken possession of the last goods.

Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us (DriftElement Return Center, Kleiner Sand 2, 76829 Landau, support@driftelement.com) by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. Alternatively, you can use our return form to initiate the withdrawal and return process.

Once we have received your withdrawal, we will send you a confirmation by email along with instructions on how to return the goods.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs arising if you have chosen a delivery method other than the least expensive standard delivery offered by us), promptly and no later than 14 days from the day we receive your notice of withdrawal. For the reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this reimbursement.

However, a processing fee of €5.90 will be deducted for the refund.

We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

Return of Goods

You must return the goods promptly and in any case no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the expiration of the 14-day period.

The return address is:

DriftElement Return Center
Kleiner Sand 2
76829 Landau

You are responsible for the immediate costs of returning the goods. If the goods cannot normally be returned by post due to their nature (e.g., bulky goods), you will bear the direct costs of returning them. The cost estimate for returning these goods is approximately [Amount] EUR.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of:

  • Custom-made products or personalized goods that are manufactured or tailored to your specific needs.
  • Advent calendars of any kind, as they are seasonal and time-sensitive products.
  • Perfumes and perfume samples, as they are considered hygiene products and are therefore excluded from the right of withdrawal.
  • Goods that are perishable or have an expiry date that would be exceeded quickly.
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.
  • Goods that are inseparably mixed with other items after delivery due to their nature.

Return Costs Obligation

You are responsible for the cost of returning the goods unless the delivered goods do not correspond to the ordered goods or show defects. In such cases, we will bear the return shipping costs.

Compensation for the Diminished Value of the Goods

You are only liable for any diminished value of the goods if this loss of value is due to handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.