Questions and Answers
General Purchase Questions
Order from Drift Element
The online shop of DriftElement allows only one voucher code to be applied to an order. Coupon codes cannot be combined with our “Get a Quote” feature or with shopping cart level discounts that are applied to your order.
Yes, the shipping of DriftElement.com within the EU is completely free.
Coupon codes can be entered when viewing your shopping cart. Enter your voucher code in the field “Vouchers” and click on “Apply”. The total amount of your shopping cart will be reduced by the value of the voucher code.
In case of a wrong delivery send an email to our support [email protected]
They will contact you as soon as possible to solve the problem to your complete satisfaction.
Nothing to worry about! Depending on the availability of the products, we may send them in several packages. If, contrary to expectations, you do not receive the other packages, please contact our support team at [email protected] , they will contact you as soon as possible to solve the problem.
Products from Drift Element
The movement type used in the watch is listed in the “Product Details” section on each product page. All quartz watches require a battery, automatic watches are driven by hand winding or wrist movement.
Most watch batteries can run without problems for more than 2 years after being inserted into the watch. Nevertheless, it may happen that the battery will run down after a short time. So if your watch stops working, this is most likely due to a prematurely empty battery cell. Any qualified local watch repair shop, jewelry store or watchmaker can replace the battery for you. Visit our contact page if the functionality of your rims watch is limited within the first 30 days due to the battery.
In fact your rim watch is waterproof to 3 atm. This means it can withstand 3 bar water pressure. In fact the DriftElement watch can be worn without any problems when showering or washing hands without being damaged. However, when swimming or diving you should better take them off.
The length of the rims watch bracelet fits different wrists perfectly. If the strap is still too big, you can adjust it yourself by simply removing as many links as you need to fit.
At the moment we only offer the color variations that you can see in our shop. However, we are planning to add more versions of the rims watches to our range in order to offer you the widest possible choice. Just visit us regularly or follow us in a social network.
The bracelet of our multi-spoke rims watch is made of high quality stainless steel and fits with its length of 23mm on every man or boy wrist.
At the moment we only offer size S for the bracelets. However, should we expand our product range, we will announce this on our channels in the social networks in good time.
Our Payment Methods
Payment at Drift Element
Drift Element offers you a variety of secure payment methods. This includes payment with
- Kreditkarte (Visa, Mastercard and American Express)
- DHL Cash on delivery
- SEPA-Direct Debit
- SOFORT- bank transfer
Simply select the payment method that suits you at checkout.
No worries! You will receive a separate email from us within the next half hour after receipt of your order, in which we provide you with all necessary information for the transfer. If this is not the case, simply contact our Drift Element Support [email protected]
Basically, various factors can lead to payment difficulties, also depending on which payment method you have chosen.
VISA or Master Card:
Of course all entries should match the data on your credit card. In addition, the card should be covered and there should be no misuse. If you suspect that your account has insufficient funds or that the card has been misused, contact your financial institution.
Account cover is also important for this payment. PayPal can also restrict your PayPal account so that you can only make limited payments. It is helpful to specify a different source of payment. So instead of paying with your credit card, you also enter your bank account. If the problems persist, please contact PayPal directly.
Here you should clarify whether your financial institution basically supports SOFORT transfers and a double check of the entered data can also be helpful.
Sometimes the problem is also with the browser you are using. Make sure you always use the latest version of the browser. It may be necessary to delete cookies and empty the cache. It could also be due to the security settings of the browser itself or the antivirus program on your computer.
If the problems persist, simply contact us again directly at [email protected] and we will track down the problem as soon as possible and find an individual solution for you.